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Dear Client,
Congratulations on enrolling with Visual Credit Counseling! We are confident that our program will
prove successful in getting you out of debt much faster but during
this brief delay we want to stress the importance of your active involvement
to make our program a success. Please read the five
following requirements to help make our credit counseling program a success for you.
1. Follow up with your creditors after the negotiation period
The number one most important
step you can take is to call your creditors and follow up with them
after negotiations approximately 30 days after you made your first
payment. We negotiate with your creditors by sending formal contract
proposals to them. We send proposals to your creditors within 5 business
days of your remittance through the program. It is important that
you allow 30 days from the time of your first payment for your creditors
to respond to the proposals. It is normal for them to call during
the negotiation period, however, it is very important that you call
them approximately 30 days after your first payment to verify that
they received and processed your proposals. Some creditors are more
efficient than others when responding to the proposals. Your creditors
receive thousands of proposals monthly, and it is possible that your
proposal may not be processed in which case, the new benefits will
not be applied. If after the negotiation period, your creditors claim
that they did not receive a proposal, we will be more than happy to
send another one but we will not know that they need another proposal
unless you tell us. If they claim that your proposal was denied, it
is important that you notify us so we can make the necessary adjustment
to your account. We need your help to hold your creditors accountable
for returning the proposals and ensure that they process the proposals
that we sent. If your creditors continue to call after the negotiation
period, it is important that you notify us of their calls. If they
claim that they did not receive a proposal, get a fax number from
them and we will be happy to fax or mail a duplicate proposal to them.
2. Adjust your payment due date with your creditors
Call your creditors and
change your due date to 15 days after your due date through our program.
It normally takes 5 business days after the receipt of your monthly
payment to disburse to your creditors. Each of your creditors has
a separate due date. Changing your due date will allow us to get payments
to all of your creditors on time.
3. Respond quickly to Requested Adjustments to your Account
You may receive requests
for additional information from us or requests for payment adjustments.
Please respond quickly to these requests. To respond, we encourage
you to use the automated options on the customer service menu of our
phone system.
4. Monitor your monthly statements
To ensure that you receive
the proper benefits, monitor your credit statements and make us aware of
any discrepancies. Please be sure to have your monthly account statements
available when you call.
5. Remember to include all the necessary information when sending
your payments
When sending payments,
please make sure you have included your social security number, your
printed name and your address. Remember, we don't accept personal
checks or cash, but will gladly accept a money order or a cashiers
check.
Along with this letter
from us, you should also receive an information package from your credit
counselor. It is important that you review all the information in
this mailing since it will prove to be helpful to you while you are
a member of our debt management program. Thus far you have been in
close contact with your counselor, but for the remaining portion of
your involvement in our program we will be the people to contact.
All of your paperwork has been forwarded to us and your counselor
no longer has your information. Thanks for your active involvement
and we look forward to helping you make this program a success.
Sincerely,
Customer Service
Visual Credit Counseling, Inc.
(877) 606-6144
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